- Shipping is free over $75.
- At this time, we accept website purchases for returns (excluding all custom orders, straps, nest boxes and marked down items) for store credit only, no refunds. Read More Here.
Custom Bag Build with Jill
There will only be a handful of spots open at a time. Once those spots are claimed, the listing will not open again until the current custom orders are fulfilled. One spot = one custom bag and up to 3 accessories including wallets, catchalls, and smaller items to coordinate.
The $125 custom fee is non-refundable, non-transferable and does not apply towards the cost of your customized Jill's Homestead bag.
If you have questions or would like more info on custom orders, please email us at firstname.lastname@example.org prior to placing this order.
Once you have purchased a spot, we will send you an email with time slot options to have a zoom call with Jill. Your call will take place within 1-3 business days and between the hours of 9am-5pm CST Mon-Fri. Your zoom call will be 20 minutes. So please come to the call prepared for what you'd like to have made in advance to make the best use of our time together. By the end of the call, we should be ready to send an invoice.
If we do not hear from you within 24 hours of purchasing a time slot - we will assume you are forfeiting your custom bag. Please take the time to check spam and promotions folders, and if you haven't heard from us, please send us a message to email@example.com to inquire kindly about the status of your time slot.
All custom bag/accessory invoices must be paid within 24 hours after invoice has been sent.
We reserve the right to refuse to fill your custom order if you have not made a final decision or paid invoice within 24 hours of purchasing your custom bag slot. No exceptions.
We do not hold custom orders to wait on new smooth leather shipments, as the wait can be weeks to months. If none of our current smooth leather options suit your needs, you will need to consider forfeiting your spot - we will not hold your spot for you beyond 3 business days.
We do not create new styles for custom orders, we only customize current styles we carry. Therefore, we won't offer adding/taking away pockets, straps etc. However you CAN add other items from the website to your order - i.e. specialty straps, etc. We are happy to recommend during our 1:1 call.
We do not accept returns or exchanges, unless there was an error on our part.
We offer Sezzle and also allow you to use up to $25 of your Hen House Rewards on this slot purchase. We cannot stack coupon codes.
Once your invoice is sent, there is a $50 fee for changing your mind due to slowing down production.
Once your payment is processed, we cannot make any changes to your custom order.
Once paid, custom orders take between 5-7 business days. This time frame is subject to change. You will be notified immediately if more time is needed.
Once you have purchased a spot, we will send an email with zoom options, once a time slot is chosen, we will send a link to the zoom call with Jill.
Options to consider and have ready to discuss on the call are as follows:
1. THE FRONT OF YOUR BAG.
Cowhide or smooth leather? If cowhide, please state which type (brindle, black & white, tri-color, etc.) AND/OR send a photo. If choosing cowhide, we will send photos of the current hides we have in stock. We're unable to hold your custom order to wait for new shipments of hide.
*We do not gaurantee specific colors of hide or specialty hides such as axis or bison. We offer a variety of cowhide options and leather colors, but cannot gaurantee we have all options at all times.
2. THE BACK OF YOUR BAG.
Which of our smooth leather colors would you like? Please note at this time we do not have a full gallery of the leathers available. A helpful tip would be to screen shot a photo from our website or socials and include that in your email. We do not recommend cowhide on both sides of your bag.
If you are wanting fringe on your bag, please let us know which color you'd like, and whether you'd like 12, 16, or 24 inch fringe. We will not add fringe to shorty tote, full size tote, duffel, carly or Getaway bags at this time. Getaway bags can recieve angel fringe, but not side fringe.
Silver or Bronze?
Which color for your straps or handles? Are we adding any specialty straps? Current strap options are Black, Dark Brown, and Cognac.
***Please add any helpful information in the notes section that will help Jill be prepared for your call together!***
Once we complete our zoom call - we will send a final invoice for your review and payment. Payment of the invoice is due within 24 hours of reciept. Changes are subject to the fees outlined above.
By clicking "accept terms and conditions" you agree to the information in this listing as well as our general terms and conditions.