General Questions

The only custom orders we are taking are through our 𝐂𝐮𝐬𝐭𝐨𝐦 𝐁𝐚𝐠 𝐁𝐚𝐫 or our Bison Customs. Full customs are closed indefinitely. Currently there isn't a schedule on when a new hide will be released. Don't panic! When a new hide is fully listed, we will announce it on our Facebook page  - Jill's Homestead. At this time there are no customizations on items listed on our website (example: different straps, hardware change, etc).If you have any questions about our exclusive Custom Bag Bar don't hesitate to reach out! If you'd like to know when will the next hide be posted.. VERY SOON! 

Please send a photo to of the package, item, and explain what is wrong with the item upon arrival. These rare instances will be dealt with on a case by case basis. We have great luck with our packages, but occasionally, things happen and items can be damaged during the shipping process.  

Repairs on Purchases:
Within 6 months of purchase, we will be happy to make repairs to a damaged product if the repair is a result of an error on our part. After 6 months, the customer is responsible for the cost of repairs. The customer is also responsible for the cost of the repair and shipping of any repair that is not caused by Jill's Homestead. 

Leather and Cowhide Care
We handcraft every bag with authentic and real high quality leather. 
We are not responsible for item wear that is a result of customer use. This includes, but is not limited to; constant rubbing, heavy packing, misuse or harsh environmental conditions. Proper care for leather items such as conditioning and proper cleaning will ensure the longevity of your item(s).

We do not replace half sets of earrings or single earrings.  This is primarily because we work in genuine leather, and each hide is different, so likely, if we did replace, the hue of the leather may be slightly different and not match your existing earring.  We recommend keeping the earring backs that come on your earrings and putting them on any time you wear your earrings to help prevent earrings from flying off in the wind or getting easily pulled out on a scarf or hood.  

Yes, our earring hooks are hypoallergenic and nickel-free.  

Shipping is free for all orders over $75.00. If your order does not reach that then we offer a very low rate of only $7.00.

Orders are shipped within 2-4 business days unless otherwise noted.

We are located in a small town we love - Chariton, Iowa. Check out our open house dates to shop in person. All other orders will be shipped.

You can find our current open house schedule here

Yes! You can use Sezzle on website and auction orders to buy now and pay later.