Refund Policy

At this time, we can only accept website purchases for returns (excluding all custom orders, straps, nest boxes and marked down items) for store credit only, no refunds. 

 To be eligible for a return, you must contact us within 2 calendar days of receiving your order and the item must be shipped back within 7 calendar days. Your return must be approved prior to sending back your order.

 The customer is responsible for all shipping costs. Original shipping costs are non-refundable.

 To start a return, please send an email to contact@jillshomestead.com. Please include your order # and reason for the return.

 The item must be returned unused and in all its original packaging. If the original box is not able to be used, a box of similar size must be used.

 All close out sale items, auction items, earrings, Nest Boxes, straps and all Custom Orders, to include Feather Tassels, are not eligible for an exchange or return. Shirts and sweatshirts are exchange only - if the requested size is no longer available store credit will be issued.

 All returns and exchanges will be subject to a 4% restocking fee - fee is subject to change at any time. Orders sent back without approval via email may be turned away or incur a 10% restocking fee.