Are you accepting custom orders?
What if an item arrives defective or broken?
Please send a photo to email@example.com of the package, item, and explain what is wrong with the item upon arrival. These rare instances will be dealt with on a case by case basis. We have great luck with our packages, but occasionally, things happen and items can be damaged during the shipping process.
Repairs on Purchases:
Within 6 months of purchase, we will be happy to make repairs to a damaged product if the repair is a result of an error on our part. After 6 months, the customer is responsible for the cost of repairs. The customer is also responsible for the cost of the repair and shipping of any repair that is not caused by Jill's Homestead.
Leather and Cowhide Care
We handcraft every bag with authentic and real high quality leather.
We are not responsible for item wear that is a result of customer use. This includes, but is not limited to; constant rubbing, heavy packing, misuse or harsh environmental conditions. Proper care for leather items such as conditioning and proper cleaning will ensure the longevity of your item(s).
One of my earrings flew off and I lost it. Can I just get one earring?
We do not replace half sets of earrings or single earrings. This is primarily because we work in genuine leather, and each hide is different, so likely, if we did replace, the hue of the leather may be slightly different and not match your existing earring. We recommend keeping the earring backs that come on your earrings and putting them on any time you wear your earrings to help prevent earrings from flying off in the wind or getting easily pulled out on a scarf or hood.
Are your earring hooks nickel free?
Yes, our earring hooks are hypoallergenic and nickel-free.
What are your shipping rates?
Shipping rates are $7 for orders under $75 and shipping is complimentary orders over $75.
How long does it take to receive my order?
Most smooth leather bags are made to order and our current lead time is 2-4 business days. Orders ship Priority Mail through the USPS or UPS. Typically, orders are shipped within 2-3 business days. Our business days are Monday-Thursday.
Where are you located?
We are located in a small town we love - Chariton, Iowa.
Where can I shop in person?
You can find our current open house schedule here.
Do you offer Sezzle?
Yes! You can use Sezzle on website and auction orders to buy now and pay later.